Advantages of Salesforce Experience Cloud for Businesses
- Foster robust connections with a centralized, reliable information hub
- Craft digital experiences centered around customer needs
- Enhance transparency and enforce accountability
- Excelling in delivering user-friendly and intelligent self-service through customized help centers, customer communities, and portals
- Facilitate communication and connectivity among an organization's workforce, partners, and clients
Our Implementation of Salesforce Experience Cloud
Etelligens played a pivotal role in establishing branded digital interfaces for sharing information and fostering collaboration among key stakeholders in business processes, including customers, partners, and employees.
We also spearheaded the creation of multiple communities using Salesforce, catering to diverse needs and objectives of the brand.
Noteworthy Achievements at CSL
- Witnessed a 71% increase in the total number of customer engagements, coupled with a 67% improvement in customer data quality scores
- Crafted seamless customer experiences through an integrated CRM system
- Consolidated distributors, retailers, and influencers onto a unified platform for a client, resulting in enhanced engagement, support, and valuable market insights
- Successfully delivered a captivating customer interface platform, elevating user frequency and overall satisfaction
Salient Features of Salesforce Experience Cloud
Effortless Management of Accounts
Intelligent Self-Service Support
Creation of Customized Portals and Communities
Direct-to-Consumer Commerce, Reaching Customers Anywhere
Unlocking Possibilities with the Right Consulting Partner. In need of guidance?
Let's start a conversation!Frequently Asked Questions
1. What is the experience Cloud?
Experience Cloud is a comprehensive software system that includes a suite of technologies, digital marketing products, services, and solutions. It helps companies digitize their business operations, engage customers, and facilitate effective connections and collaboration with their partners.
2. What is experience Cloud used for?
With Experience Cloud, you can create a user-friendly portal where users can view content, update their profiles, and manage cases and claims. This portal provides customers with direct access to data and processes, allowing them to easily find information and complete tasks.
3. What are the benefits of experience Cloud?
• Reduce churn: Utilizing a recurring revenue model can significantly decrease customer churn rates.
• Generate advocacy and minimize support cases.
• Engage remote employees effectively.
• Improve partner management.
• Simplify app development.
4. What is the difference between commerce Cloud and experience Cloud?
Commerce Cloud and Experience Cloud are two distinct platforms designed to enhance your digital product experience. Commerce Cloud specializes in e-commerce activities, while Experience Cloud is tailored to create environments that promote engagement and collaboration.
5. What are the different types of experience Cloud?
Experiences Cloud sites offer two types of access: authenticated and unauthenticated. Authenticated users log in to the site, while unauthenticated users are considered guest users.
