Advantages of Salesforce Experience Cloud for Businesses

Foster robust connections with a centralized, reliable information hub
Craft digital experiences centered around customer needs
Enhance transparency and enforce accountability
Excelling in delivering user-friendly and intelligent self-service through customized help centers, customer communities, and portals
Facilitate communication and connectivity among an organization's workforce, partners, and clients

Our Implementation of Salesforce Experience Cloud

Etelligens played a pivotal role in establishing branded digital interfaces for sharing information and fostering collaboration among key stakeholders in business processes, including customers, partners, and employees.

We also spearheaded the creation of multiple communities using Salesforce, catering to diverse needs and objectives of the brand.

Noteworthy Achievements at CSL

Witnessed a 71% increase in the total number of customer engagements, coupled with a 67% improvement in customer data quality scores
Crafted seamless customer experiences through an integrated CRM system
Consolidated distributors, retailers, and influencers onto a unified platform for a client, resulting in enhanced engagement, support, and valuable market insights
Successfully delivered a captivating customer interface platform, elevating user frequency and overall satisfaction