BPO & Call Center Outsourcing Services
Simplify Operations. Improve Customer Experience. Scale Faster.
Etelligens provides end-to-end Business Process Outsourcing (BPO) and Call Center Outsourcing solutions that help businesses reduce operational costs, improve efficiency, and deliver exceptional customer experiences - while you focus on core growth.
WHAT WE DO
Our BPO and Call Center services are designed to manage your critical business operations efficiently, accurately, and securely.
CALL CENTER OUTSOURCING SERVICES
- Inbound Call Center Services
- Outbound Call Center Services
BACK OFFICE BPO SERVICES
- Data Management Services
- Document & Transaction Processing
OMNICHANNEL SUPPORT
- Phone, email & chat support
- Consistent customer experience across channels
- Faster response times & higher satisfaction
Industries We Serve
Tailored BPO & Call Center Solutions for.
Healthcare & Pharma
E-commerce & Retail
BFSI
Technology & SaaS
Logistics
Why Choose Etelligens?
Your Partner in Operational Excellence.
Dedicated & trained teams
Scalable engagement models
Cost-effective outsourcing
Quality & compliance focused
Technology-driven operations
READY TO OUTSOURCE WITH CONFIDENCE?
Contact Etelligens for reliable BPO & Call Center Outsourcing services.
Frequently Asked Questions
1. What is the meaning of KPO and BPO?
BPO (Business Process Outsourcing) primarily aims to reduce costs by handling various business processes. In contrast, KPO (Knowledge Process Outsourcing) provides specialized knowledge-based services, such as data analytics and information technology, to support and enhance core business functions.
2. What is the difference between a call center and a BPO?
The key difference is that a BPO company handles various back-office tasks for a business, such as customer support or accounting, while a call center company focuses solely on managing telephone calls.
3. What is the difference between IT and BPO?
IT stands for information technology, encompassing both hardware and software roles within a company. BPO, short for business process outsourcing, involves contracting a third party to handle non-core business functions.
4. Why do companies choose BPO?
Business process outsourcing (BPO) is a strategic business approach where companies assign specific processes to external providers. This strategy helps in cost savings and enables companies to expand their operations efficiently. By outsourcing these functions, companies can focus more on critical aspects of their business.
5. What are the services provided by KPO?
"KPO services typically include market research, financial analysis, data analytics, legal support, healthcare services, content development, engineering design, intellectual property management, and technical documentation. These tasks require specialized expertise and skills from professionals.