On Demand App - Cyclops
About Client
Our software platform is designed to link front-line employees with off-site engineers for real-time troubleshooting using Augmented Reality (AR) in real-time and AI learning technology, resulting in the shortest possible downtime. It can also work with various platforms, including assistive devices and multiple connections, to correctly complete the task.
Technology Stack
Laravel
Android native
The Challenge
3 out of 5 manufacturers struggle to maintain real-time downtime because of the lack of highly-skilled engineers in town or city and the high expense of bringing them in for troubleshooting. Occasionally, for minor calibration issues.
Our Approches
Augmented Reality (AR) Remote Assistance Systems
AR remote help enables organizations to give the same high-quality service they are known for but from a distance. Your field...
AR remote help enables organizations to give the same high-quality service they are known for but from a distance. Your field technicians' usage of mobile Augmented Reality-compatible devices gives them access to real-time, high-quality assistance no matter where they are working in the field.
Cyclopedian
A technical e-repository contains work instructions to help front-line staff accomplish different operating and service duties. These job instructions are available in digital...
A technical e-repository contains work instructions to help front-line staff accomplish different operating and service duties. These job instructions are available in digital and augmented reality forms and may be accessible through the internet, mobile devices, or call centers in person.
Product Tracking
Our software allows you to keep track of the location of each machine you have sold and the status of each machine's warranty with ease. This assists both the machine user...
Our software allows you to keep track of the location of each machine you have sold and the status of each machine's warranty with ease. This assists both the machine user and the machine vendor in better planning, servicing, and maintenance actions on the device.
Service Request Management
The built-in service request management capabilities of Cyclops assist you in coordinating task assignments and increasing the overall utilization of your technicians. This...
The built-in service request management capabilities of Cyclops assist you in coordinating task assignments and increasing the overall utilization of your technicians. This also implies that the service fulfillment of machine users may be improved as a result of this.
Credential Management
Cyclops' capacity to monitor and maintain each expert's technical qualifications ensures service quality. This is true regardless of whether the task is completed by an internal expert...
Cyclops' capacity to monitor and maintain each expert's technical qualifications ensures service quality. This is true regardless of whether the task is completed by an internal expert or an outsourced service agent.
Service Dispute Resolution
Every service session is videotaped. Maintaining track of each service record is beneficial for both the equipment user and the vendor. In the sad event that a conflict arises, it...
Every service session is videotaped. Maintaining track of each service record is beneficial for both the equipment user and the vendor. In the sad event that a conflict arises, it may aid in providing a constructive settlement.